Shipping Policy
Before placing your order, please review our shipping policy. If you need assistance, contact us at [email protected].
General Shipping
- All products are made-to-order, requiring a handling time before shipping.
- Most orders ship within 1-3 days, while licensed products take 4-7 days.
- Orders are processed Monday-Friday, with a cut-off time of 2:00 PM (GMT-8).
- Some items may ship separately.
Delivery Time
Delivery Time = Fulfillment Time + Shipping Time
- Fulfillment Time: 2-5 business days (6-7 days or longer during peak seasons).
- Shipping Time:
| Shipping Method | US Delivery Time |
|---|---|
| Economy | 4 – 8 business days |
| Standard | 2 – 5 business days |
| Shipping Method | International Delivery Time |
|---|---|
| Standard | 10 – 30 business days |
Shipping Costs
| Shipping Method | First Item (US) | Additional Item |
|---|---|---|
| Economy | $4.99 | $2.19 |
| Standard | $6.99 | $2.40 |
| Shipping Method | First Item (International) | Additional Item |
|---|---|---|
| Standard | $12.99 | $6.99 |
Shipping Locations
We ship worldwide, except to Sudan, Iran, North Korea, Syria, Ukraine, and Cuba. We do not ship to APO/FPO or PO box addresses.
Late Delivery
Orders may be delayed due to:
- Incorrect or incomplete address
- Severe weather conditions
- International customs clearance
If your order is late, contact us at [email protected].
Order Tracking
Tracking details will be emailed after shipment.
Lost or Returned Packages
- Lost in Transit: Claims must be submitted within 4 days after the estimated delivery date. We will resend or refund your order.
- Incorrect Address: If an incorrect address was provided, re-shipping fees apply: $7 (US) / $10 (International).
- Returned to Sender: Orders returned due to undeliverable addresses, customs issues, or refusal will require re-shipping fees.
Damaged or Defective Products
If your product arrives damaged, email photos of the issue to [email protected]. We will offer a replacement or refund.